Privacy Policy
Last updated: May 2025
1. Who We Are
Plumbing Boss is a plumbing and heating company based in Chatham, Medway, Kent. Our website address is www.plumbingboss.co.uk. You can contact us at 07738 765677.
2. What Data We Collect
When you use the contact form or booking form on our website, we collect:
- Your name
- Your email address
- Your phone number
- Your postcode or address (where provided)
- Details of the plumbing or heating work you require
We also collect standard website analytics data (pages visited, time on site, browser type) via anonymised analytics tools. We do not use cookies for advertising or tracking purposes.
3. How We Use Your Data
We use your personal data solely to:
- Respond to your enquiry or booking request
- Arrange and confirm appointments
- Send you quotes or invoices relating to work you have requested
- Follow up on work we have carried out (e.g., to check you are satisfied)
We do not sell your data to third parties. We do not use your data for unsolicited marketing.
4. Legal Basis for Processing
We process your personal data on the basis of legitimate interest (responding to your enquiry and carrying out the requested service) and, where applicable, contractual necessity (fulfilling a booked job).
5. Data Retention
We retain enquiry and job records for up to 6 years in line with standard UK business practice and HMRC requirements. After this period, personal data is securely deleted.
6. Your Rights
Under UK GDPR you have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, contact us at 07738 765677.
7. Third-Party Services
Our booking form is powered by GoHighLevel (GHL), a CRM platform. Data submitted through this form is stored on GHL's servers. You can review GoHighLevel's privacy policy at their official website.
8. Changes to This Policy
We may update this policy from time to time. The date at the top of this page will reflect the most recent revision.